Observe.AI (Series B)
Funding Details
Awarder
Inbox
Date Award
September 15, 2020
Vertical
Contact Center AI
Funding Amount
$54,000,000
Company Info
Founders
Swapnil Jain
Market
Customer Service Operations
Location
San Francisco, California, USA
Coinvestors
Menlo Ventures, Next47, NGP Capital
Company Description

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations.

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