SmartAction (Strategic)
Funding Details
- Awarder
- Inbox
- Date Award
- May 23, 2023
- Vertical
- Artificial Intelligence
- Funding URL
- View Funding Page
- Funding Amount:
- $38,000,000
Company Info
- Traction
- SmartAction has established itself as the go-to solution for companies looking to improve customer support capabilities, drive brand loyalty, and achieve significant improvements in key customer metrics and contact center ROI.
- Organizations Involved
- AAA, DSW, Electrolux, Choice Hotels
- Company Description
- SmartAction is the industry leader in purpose-built AI-powered Virtual Agents for customer service in the contact center industry. Our innovative technology and CX services enable frictionless conversational AI experiences over voice, chat, and text, freeing up live agents to handle human-necessary and high-priority conversations.
- Market
- Customer Service
- Location
- Fort Worth, Texas, USA
- Coinvestors
- ORIX Corporation USA, Stanley Capital, TVC Capital