SmartAction has established itself as the go-to solution for companies looking to improve customer support capabilities, drive brand loyalty, and achieve significant improvements in key customer metrics and contact center ROI.
Organizations Involved
AAA, DSW, Electrolux, Choice Hotels
Company Description
SmartAction is the industry leader in purpose-built AI-powered Virtual Agents for customer service in the contact center industry. Our innovative technology and CX services enable frictionless conversational AI experiences over voice, chat, and text, freeing up live agents to handle human-necessary and high-priority conversations.
Market
Customer Service
Location
Fort Worth,
Texas,
USA
Coinvestors
ORIX Corporation USA, Stanley Capital, TVC Capital