Gladly (Series B)
Funding Details
- Awarder
- Inbox
- Date Award
- December 19, 2022
- Vertical
- Customer Service Technology
- Funding URL
- View Funding Page
- Funding Amount:
- $55,000,000
Company Info
- Traction
- Gladly partners with well-known brands like Allbirds, Bombas, Crate&Barrel, Ulta Beauty, and Warby Parker to transform their customer service.
- Organizations Involved
- Allbirds, Bombas, Crate&Barrel, Ulta Beauty, Warby Parker
- Founders
- Joseph Ansanelli
- Company Description
- Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in - voice, email, SMS, chat, social messaging, self-service - Gladly works as one, lifelong conversation.
- Market
- Commerce Brands
- Location
- San Francisco, CA, USA
- Coinvestors
- Glynn Capital, Greylock, New Enterprise Associates, Riverwood Capital