Sam is an AI agent that helps B2B support teams by handling repetitive tickets without customers noticing it’s AI.
Sam learns from the team’s previous tickets, product resources, and customer data to confidently identify and resolve repetitive tickets end-to-end.
Like a human, Sam responds directly in the team’s ticketing system (Zendesk, HubSpot, and more) until the ticket is resolved. If Sam loses confidence while resolving a ticket, it automatically assigns it to a team member in your ticketing system without the customer noticing.
This ensures that customers will never have a bad experience with AI, while the support team never has to spend time on repetitive tickets again.