Decagon has attracted name-brand clients like Eventbrite, Bilt, and Substack, helping Decagon to reach break-even.
Organizations Involved
Eventbrite, Bilt, Substack
Founders
Jesse Zhang, Ashwin Sreenivas
Company Description
Decagon, which sells primarily to enterprises and “high-growth” startups, develops what amount to customer support chatbots. The bots, driven by first- and third-party AI models, are fine-tunable, capable of ingesting a businesses’ knowledge bases and historical customer conversations to gain greater contextual understanding of issues.