Hark (Accelerator)

Company Description: Hark makes the authentication process frictionless and brings video to life as the first step in the CX journey. It's a customer service platform designed to connect customers to the organizations. The company's platform allows customers to upload a text, photo or video message explaining their issue, it transcribes the videos through AI and ML technologies and sends them to the team as a ticket. Raw feedback is structured and then delivered to client systems saving time and money while elevating the CX. Enhanced context elevates Hark’s AI classification for deeper insights that allow to move beyond plain-text reports bringing the customer’s voice to life to deliver insights that drive action across the organization. Hark helps organizations increase one-touch resolution scenarios and turn more customer concerns into service.