Inbenta (Accelerator)

Company Description: Inbenta is a cloud-based, AI-powered Natural Language Search for customer support and e-commerce. Backed by Natural Language Processing (NLP) technology, Inbenta's Semantic Search software can power everything from intuitive chatbots to search engine solutions within website and corporate Intranets, ultimately resulting in a better online customer experience. Inbenta is comprised of a worldwide team dedicated to developing the best customer experience companies can offer. Travel: - Inbenta’s customer interaction solutions give passengers instant responses to all their requests in an automated way, optimizing the use of your resources and time. No queues, no wait times, just 24/7 customer support. Improve customer satisfaction, decrease support costs, and boost booking revenue from day #1. Chat with your customers and help them throughout their booking or flying journey thanks to our chatbot solution: – Understand which booking steps need more support: identify common issues and extract contextual info. – Streamline their booking and journey: enable end-to-end automated transactions and guide passengers to build loyalty. – Customize their experience: enable variables and tailor content depending on behavior/routes. – Escalate complex requests to your agents