Symend (Accelerator)

Company Description: The global consumer engagement market is facing a crisis. Consumers now expect the convenience and efficiency of digital offerings. Sadly, the very acceleration of digitization of consumer is causing accelerating consumer fatigue, frustration, and declining enterprise performance. Powered by decades of behavioral science expertise, Symend enables enterprises to deliver effective, hyper-personalized experiences even in the most challenging “moments of truth” like collections and churn. Symend’s growing list of exacting blue-chip clients (e.g. Verizon, USCell, TELUS, Oppfi, BMO, and AMEX) have achieved better conversions, (average of 2x industry open rates and 4x industry click through rates) and better returns (average of 10x ROI). Since inception, Symend has helped treat over 53 million consumers and has never churned an enterprise customer. With 250+ passionate employees and a strong growth profile (ARR up 2-3x each of 3 years). But we’ve only just begun, over the last 14 months we have quietly invested almost $40 million into the next generation of our platform, that employs the state-of-the art to enable unconstrained growth across the entire customer lifecycle, efficiency and effectiveness and makes our technology a clear competitive advantage over the rest of the market.