Forethought (Accelerator)

Company Description: Forethought transforms the customer experience by infusing human-centered AI at each stage of the customer support journey: solving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform. We were named to Forbes AI 50. And we recently announced our Series C from STEADFAST Capital Ventures, NEA, Ashton Kutcher and Guy Oseary's Sound Ventures, and luminaries like Gwyneth Paltrow, Baron Davis, and Robert Downey Jr. Some of the world's best businesses use Forethought to significantly reduce ticket volumes and wait times, while raising the bar for customer satisfaction. Forethought's Travel and Hospitality Customers/Partners include Marriott and Kickfin. Forethought (for Travel) uses generative AI to cut customer service wait times, by empowering travelers to self-serve for simple requests while ensuring complex or high-priority cases get routed to the right agent, ASAP. It keeps travelers moving with automatic solutions to simple requests and advanced triage for complex and urgent cases. Forethought accurately labels and routes tickets, identifies and discard spam efficiently and assists agents with complex cases.