PolyAI (Accelerator)

Company Description: Travel and Hospitality Customers/Partners: hotels, airlines, travel services, cruise lines PolyAI is a London-based machine learning startup building the next generation of conversational user interfaces. The company's platform employs machine learning and natural language processing to offer data collection and content curation, enabling developers to design human-like interactions. Natural language works better than existing web or mobile-based user interfaces, and the technology provides an integrated solution for voice or chat-based search, recommendation, and proactive sales. The general-purpose platform enables the development of chatbots or voice-based agents capable of performing tasks across many application domains, using a plethora of world languages. PolyAI is a voice-first conversational solution focused on call centres, which gives companies an advantage as they have already trained their models for customer service intents and use-cases. Hence, they offer already-made templates to be deployed from the start. While their strength is their delivery model, with their engineers specialised in voice experience, they are also building a low-code platform for more autonomy.