Plan 3 (Accelerator)

Company Description: Plan3's unique 'issues dashboard' watches the disruption status of passengers at an individual level, flagging any passengers that have issues due to disruption, no matter how minor. Create 'option packages' that address every need your customer has, or is about to have - think new flight, hotel, meal vouchers, ground transportation - all customised by your team, and configurable to different passenger groups, even crew! When a disruption occurs, Plan3 looks ahead at each step the passenger will face in order to get back on track. Powerful automation then sources and delivers all re-booking content and customer care items, from one single screen. Built-in communications enables customer care teams to utilise template-based messaging to accompany the options you have just created. Passengers receive a link to their options via SMS and email. We run a pay-as-you-use model with our partners based on every time a disruption is solved for a passenger. We do not charge a flat monthly fee.