Benchmark Intelligence (Accelerator)

Company Description: Benchmark Intelligence is SaaS that helps retail chains measure and improve the customer experience of all their locations. We collect customer intelligence data in a variety of ways including SMS customer comments, social media listening and field surveys. Our SMS customer comments product which allows customers to text in comments about their experience has proven to help curb against negative reviews and increases VOC response rates by 500%. Benchmark discovers the customer experience factors (eg. cleanliness) that affect unit performance. We then surface actionable insights to retail chain back office that they can use to improve the customer experience across their portfolio of locations.