Company Description

Duckie is an AI technical support engineer that reduces unnecessary ticket escalations by troubleshooting tricky technical issues and suggesting resolutions. It sits in your support channel, answers technical questions, troubleshoots technical issues, and intelligently triages and escalates to dev teams. 1. Who are using Duckie: tier 2 technical support teams 2. Flexible integrations with knowledge sources (Slack, Jira, Google docs, Confluence, Sentry, Github, and beyond!) 3. Takes <5 mins to onboard